Returns & Refunds Policy

If you are not completely satisfied with your purchase, here’s a detailed overview of our Returns and Refunds policies:

Policy Eligibility
You have 30 days from the date of receipt to request a return. If you wish to return an item, please ensure you contact us within this period.

Cancellation
Orders can be canceled within 12 hours of placement. For cancellations, promptly reach out to us at info@mondobellissimo.com.

Exchanges
For exchanges, we recommend returning the original item first. Once the return is processed and accepted, you can make a new purchase for the item you desire.

Return Policies

• Return Shipping Costs: The buyer is responsible for the cost of return shipping.
• Condition of Returned Items: Items must be returned in their original condition. If an item is returned in a less than perfect state, you may be liable for any reduction in its value as agreed upon with us.
• Refund Processing: Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to process and post the refund. If you haven’t received your refund after 15 business days, please contact us at info@mondobellissimo.com.
• Restocking Fee: No restocking fees apply to returns.
• Clearance Items: Our return policies do not apply to clearance items.

Return Address
Tram Nguyen
19TT1 LK2A, Kim Van Kim Lu,
Dai Kim Ward, Hoang Mai Dist.
Hanoi, 100000
Vietnam.

Damages and Loss
If your package is damaged or lost during shipping, you must provide evidence to support your claim. Contact our support team with detailed documentation to initiate a review for potential refund approval.

Refunds
Upon approval of your refund request, a credit will be automatically applied to your original payment method, subject to your card issuer's policies.

European Union Cooling-Off Period
For shipments to the European Union, you have 14 days from receipt to return your order for any reason, provided the item is in its original, unused condition with tags and packaging. A receipt or proof of purchase is also required.

Thank you for choosing MondoBellissimo. We are dedicated to ensuring your satisfaction with every purchase.